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1. Products will be delivered only in the cities mentioned in the list of Delivery Cities.

2. We guarantee on date delivery but do not commit fix time for delivery though we do try our best to fulfill your delivery instructions.

3. To maintain the freshness, flowers, cakes and other perishable products are sourced locally at the delivery location and are always hand delivered because we believe in delighting our customers.

4. Delivery will not be redirected/ redelivered to any other address without extra charges. We will attempt delivery of the items only once. In case the delivery is not executed during the attempt the customer shall still be charged for the order and no redelivery may be possible. Orders are considered to be executed in the below cases:
• Recipient not available
• Delivery not done due to wrong address.
• Wrong phone or Cell or Extension number/ not working/ no reply or not connecting/ reachable and delivery is not done.
• Recipient refused the products.
• Premises locked.
• Delivered the product at the Gate/ Reception/ Neighbor.

5. Images are indicative only. Though we try our level best to deliver as per the image shown, designs may vary & are subject to availability of flowers / consumables on any particular day. We reserve the right to substitute the flowers (Including specified color) / other products with equal or higher value in case of non-availability of the desired product. No refund/ re-delivery claim in this respect will be entertained.

6. Freshly baked cakes are available only after 11:30am IST. Please do not insist on early morning cake delivery.In case of any complaints please inform us within 2 hours hours of delivery as the cake is bound to be spoilt when kept in heat. Otherwise money can't be refunded

7. In case of floods/ Heavy Rains/ Bandh we reserve the right to reschedule the delivery for another date.

8. Prices of items which are subject to MRP restrictions are being sold on the website after adding up costs of our services, delivery and online transactions cost.

9. No change in instructions can be entertained on the date of delivery unless acknowledged and confirmed in writing by our customer support team.

10. Orders once placed cannot be cancelled unless requested 24 hours prior to the delivery time. You can send cancellation request at support@myflowershop.in. Cancellation charge of INR 100 per order will apply.

11. In case of outsourced gift items respective brand owners will be responsible for the quality of product.

12. We will not entertain any complaint of any order after 4 days from the date of delivery of the order.

13. FMS follows a policy of free re-delivery in case of any genuine complaint raised by the buyer. Genuine cases include delivery at wrong address or date, and/or delivery of stale perishable items.

14. Delivery of certain branded items may not be possible/delayed under certain un-controllable circumstances such as product not available in the market or discontinued by the manufacturer. In such cases, similar product, nearest to the description and price shall be delivered.

15. No change in instructions can be entertained before 2 working hours of the date of delivery and acknowledged by our Customer support team.

16. Proof of delivery will be provided in case of any dispute in delivery.

17. If there is no one available at the shipping address (to accept the delivery of your order) at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made.

18. In case of delivery of gift items to Wedding Ceremonies/ Marriage Halls, we may not be able to assure the delivery to the bride and/or bride-groom because of non-accessibility of our delivery boys to the couple. However, we shall ensure that the delivery is made to one of the responsible member of host. We would also strive to provide you the recipient name through our order confirmation mail.

19. Midnight Delivery - Delivery will be made between 11.30 pm to 12.15 am on mentioned delivery date.

20. Fix Time Delivery - We cannot commit sharp/exact time for delivery. Order will be delivered +15 or -15 mins as per selected time.